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Frequently asked questions
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
Processing usually takes 1–2 business days.
Estimated delivery times are:
- United Kingdom & Europe: 4–12 business days (Premium), 7–21 business days (Standard)
- United States, Canada, Australia & New Zealand: 4–12 business days (Premium), 7–21 business days (Standard)
- Middle East: 3–10 business days (Premium), 5–12 business days (Standard)
- Asia & South America: 11–23 business days (Premium), 12–30 business days (Standard)
Please note that shipping times are estimates and may vary during busy periods or due to customs processing.
Do you offer free shipping?
Yes. We offer free shipping on selected orders. Any applicable shipping charges will be displayed during checkout.
How can I contact Vilatia?
Email: contact@vilatia.com Phone: +44 7577 321081 Address:Vilatia71-75 Shelton StreetLondon, WC2H 9JQ United Kingdom
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways to help protect your personal and financial information.